Privacy Policy
How we collect and protect your information
Information We Collect
We collect information you provide when creating an account, uploading files, or contacting support. This may include:
- Name and email address
- Payment information (for Pro users)
- Metadata about your files
- Device and usage information
How We Use Your Information
Your information is used to:
- Provide and improve our services
- Process transactions
- Communicate with you
- Ensure security and prevent fraud
Data Security
We implement industry-standard security measures including encryption, access controls, and regular audits to protect your data.
Changes to This Policy
We may update this policy periodically. We'll notify users of significant changes through email or website notices.
Your Privacy Rights (GDPR)
Under GDPR, EU users have the right to:
- Request access to their personal data
- Request correction or deletion
- Object to processing
- Request data portability
- Withdraw consent at any time
Data Retention
We retain different types of data for specific periods:
- Account data: Until deletion request
- Uploaded files: 30 days after account deletion
- Payment records: 7 years for tax purposes
- Server logs: 90 days
Cookies and Tracking
We use cookies for:
- Essential site functionality
- Performance analytics (opt-out available)
- No third-party advertising cookies
Children's Privacy
Our service is not directed to children under 13. We don't knowingly collect personal information from children without parental consent.
Contact Us
For privacy concerns or data requests:
CloudFree Data Protection Officer[email protected]
123 Privacy Lane, Suite 200
San Francisco, CA 94107